Terms and conditions

Feel free to contact us with the form at the end of the terms if you have any questions about the details of your stay and if you find anything unclear. 

These Terms and Conditions are subject to change. We will make sure the latest version is always available on this page and through the booking process. You agree with our Terms and Conditions by using this website or making a booking.

2020 Booking conditions - Due to COVID-19

We are following the government notices about the COVID-19 situation. We have updated our booking conditions to take into account these unusual circumstances.

We have opened our booking calendar from 15th of July onwards

If you book a holiday with us and government restrictions mean we are unable to honour the booking or you are unable to travel to us, then we will offer a full refund including deposit. In other circumstances the usual booking conditions apply.

We have also adjusted our booking terms and conditions to reduce the upfront deposit and simplify things in the event of cancellations. We are requesting a £100 deposit to secure the caravan with the rest of the balance to be paid 14 days before check in.

Our caravans provide a stress free holiday where all cooking facilities provided and own transport is needed, which makes it an easy socially distanced holiday enjoying the peace and quiet of the country side.

The accommodation will be thoroughly clean and disinfected between each stay. We will maintain our high standards as always, with a special attention to the current situation requirements, and will make sure our cleaning staff are properly protected. To do so, we will change our check in time to 5pm.

We hope this provides the peace of mind to book and look forward to a holiday at Coulmore.

These guidelines override our usual booking conditions for the 2020 season.

Use of Website

Every content on this website is submitted to copyright. You may print, reproduce and download any content for your own non-commercial use only, while retaining any proprietary notices contained in the original or any copies.

Any reproduction of the graphic design on any other network or Website is prohibited as it is subject to copyright.

E-Mails

Emails and any information it contains (including any attachment.s) may be privileged and/or confidential. It is for the intended addressee(s) only. 

If you receive a communication in error, please notify us immediately by telephone on +44 7538 098 633 or email us at coulmoreholidays@outlook.com.

Booking conditions

Payment

Deposit - to confirm your booking a deposit of 50% of the rental cost is required. 

Final payment - The balance for the rental cost and the breakage deposit must be received not less than 2 weeks prior the start of the holiday.

Your breakage deposit, minus any deductions, will be returned to you within a week of the departure.

Bookings made less than two weeks prior to the arrival date must be paid in full at the time of booking.

If you wish to use an other payment method than online payment please get in touch with us before or after your provisional booking. 

If you do follow the online booking, up to the payment step, you will make a provisional booking and it will be registered in our system. We will then get in touch with you but we highly recommend that you try and reach us as soon as possible to confirm your provisional booking with your payment.

Refund policy

If the booking is cancelled the value of the deposit (50% of the booking value) will be retained.

Any cancellation less than 14 days before arrival will not be entitled to any refund.

Cancellation by Us

Until the booking is confirmed it can be cancelled anytime without prior notice.

Once your booking is confirmed, we will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and we have to cancel the booking, we will try and provide alternative accommodation. If suitable alternative accommodation cannot be found, we will return the money you have paid. No compensation or consequential losses shall be paid.

Arrival/Departure

Every effort will be made to have the property available from 4pm on the day of arrival. 

The property must be vacated by 10am on the day of departure. 

Late departure will result in an additional charge being made. 

Information about keys and how to collect them will be provided once full payment has been received.

Groups

Only the people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. 

Sub letting or assignation of the let is prohibited and the let may be occupied for recreational and holiday purposes only

Safety

The speed limit on the site is 10 mph.

Only one vehicle can be parked next to the pitch.

Lorries or other commercial vehicles are not allowed on the park.

We take no responsibility for the personal possessions you or your party bring. Vehicles and possessions are left entirely at your risk.

Please make yourself aware of the nearest fire point and the nearest fire assembly point

You are expected to supervise children (under 16) properly so that they are not a nuisance or danger to themselves or others. 

Children must be accompanied and supervised when using the play park and at all times crossing the road. 

There must always be a responsible adult when using the games room.

We reserve the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

Pets

Please get in touch with us if you intend to bring your pet with you. All pets must be house trained. They are not allowed on furniture and beds, and they must not be left unaccompanied in the property at any time. 

Dogs must be kept on leads at all times when not in caravans. 

Fouling must always be picked up immediately on site and along the shore road and put in a bin. 

Barking will not be tolerated.

You shall be liable for all damage caused by your pet or any pet belonging to your party. A charge will be made for any additional cleaning required. We cannot be held responsible for any accident or injury to a pet during their stay.

Recycling

We wholeheartedly believe in recycling. All efforts have been made to make the rubbish system as clear as possible. 

Guests are expected to sort their rubbish in to the correct bins separating recycling, glass and general waste, no excuses. 

At the end of your stay, you should empty caravan bins in the big bins in the entrance to the main site.

Cleaning

We would like to think you would treat the property as you would your own home and at the end of the holiday the property is left in a clean and tidy condition. 

We retain the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. Please respect our cleaners.

Breakages

Please ensure you keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to us prior to departure. 

We retain the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear will not be charged for.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is your responsibility to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

We will make every endeavour to rectify any identified problems as soon as is reasonably possible.

We ask you to act in a courteous and considerate manner towards anyone visiting, using or working on the Caravan or the Park including us, our staff, other customers of ours and users of other caravans and accommodation at the Park. 

You and your party are also expected not to create undue noise or disturbance.