Terms and Conditions

 

Feel free to Contact us if you have any questions about the details of your stay and if you find anything unclear.

 

General

 


This is a legally binding contract between the property owner, [tag:ownername] and the holidaymaker. The property owner is also referred to as "we" and "us".

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

The property referred to being [tag:propertynameandaddress].


Bookings


A booking deposit is payable within [tag:bookingdepositduedays] of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than [tag:bookingbalancedueweeks] prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than [tag:bookingbalancedueweeks] prior to the arrival date must be paid in full at the time of booking.

If you wish to use an other payment method than online payment please get in touch with us before or after your provisional booking. If you do follow the online booking up to the payment step you will make a provisional booking and it will be registered in our system. We will then get in touch with you but we highly recommend that you try and reach us as soon as possible to confirm your provisional booking with your payment.


Cancellation by the Holidaymaker


Cancellation of the booking by the holidaymaker should be made in writing and addressed to:

[tag:ownertitle] [tag:ownerfirst] [tag:ownerlast]
[tag:ownercompany][tag:owneraddress1][tag:owneraddress2][tag:owneraddress3][tag:ownertown][tag:ownerstate][tag:ownerpostcode][tag:ownercountry]

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.

If the booking is cancelled the value of the deposit will be retained in any case.
If the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.


Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.


Miscellaneous


Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

The holidaymaker is asked to act in a courteous and considerate manner towards anyone visiting, using or working on the Caravan or the Park including us, our staff, other customers of ours and users of other caravans and accommodation at the Park. The holidaymaker is also expected not to create undue noise or disturbance.

The holidaymaker is expected to supervise children (under 16) properly so that they are not a nuisance or danger to themselves or others. Children must be accompanied and supervised when using the play park and at all times crossing the road. There must always be a responsible adult when using the games room.


Number of Guests


The maximum number of people entitled to stay at this property is [tag:propertysleeps] and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited and the let may be occupied for recreational and holiday purposes only


Pets


Pets are allowed in the property subject to the property owner's agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed in the bedrooms or on furniture. Dogs must be kept on leads at all times when not in caravans. Fouling must always be picked up immediately on site and along the shore road and put in a bin. Barking will not be tolerated.
The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.


Arrival and Departure Time


Every effort will be made to have the property available from [tag:arrivaltime] on the day of arrival. The property must be vacated by [tag:departuretime] on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.


Liability


The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.


Recycling


We wholeheartedly believe in recycling. All efforts have been made to make the rubbish system as clear as possible. Guests are expected to sort their rubbish in to the correct bins separating recycling, glass and general waste, no excuses. At the end of your stay, you should empty caravan bins in the big bins in the entrance to the main site.

 

Cleaning


We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

 

Breakages


The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

 

Complaints


Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

 

Return of Breakage Deposit


Your breakage deposit, minus any deductions, will be returned to you within [tag:breakagedepositdueweeks] of the departure.

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